Hospitality Professional, Upcoming Real Estate Broker & Fitness Coach

Aspen, Colorado

Passionate hospitality professional with a track record of delivering exemplary guest experiences and operational excellence.

Proficient in managing entire guest reservation process, closing transactions and cultivating valuable guest relationships.

Adept at leveraging comprehensive property knowledge to sell a dream to the guest.

Extremely well versed with technology and a quick learner of office tools and software.

Guest Reviews

  • "From the moment we walked in, the hospitality we experienced was unrivaled. We were greeted by Joy at the desk and he went above and beyond to make our stay one of the best experiences imaginable. His impeccable graciousness and warmth brought smiles to our faces at every interaction and he truly made us feel like we were home. Out of the 700 or so nights l've spent at hotels over the past several years, this stay was by far the most enjoyable thanks to Joy and the team."

    B. Schwartz

  • "A special shout out to Joy who went out of his way in handling a room reservation gone slightly wrong and gave us a better view room on the higher floor like we had requested. He also surprised us with a bottle of nice champagne before we left. Having a special, personal connection like this made us feel very welcome and appreciated."

    Merren. C

  • "From the moment I checked in at the St Regis Aspen I experienced first class service. Joy was at registration and he was incredibly friendly and helpful. Joy offered me great advice on where to go in Aspen and on the hotel offerings. Hard to believe he just moved to the US a few months ago given his in depth knowledge."

    Jenny. S

  • "Joy sent us champagne and the nicest handwritten note that I will keep always."

    Leslie. D

  • “I would especially like to thank Joy on Reception, who made us feel so welcome!”

    Ted. B

  • Guest names have been modified to respect privacy

    Thank you

Front Desk & Reservations Agent

The St. Regis Aspen Resort, January 2022 - January 2023

  1. Handled reservation responsibilities, including organizing and updating upcoming bookings, sending personalized welcome letters, coordinating with the front desk & other departments to ensure a seamless guest arrival experience.

  2. Absorbed additional responsibilities during a leadership transition within the Reservations department to ensure smooth daily operations.

  3. Collaborated with third-party OTAs, which included AMEX FHR, Expedia and Booking.com to efficiently manage and coordinate reservations.

  4. Negotiated and recommended room upgrades to guests, elevating their experience and boosting room revenue.

  5. Managed key Front Office operations, including guest check-ins/outs, property tours, folio management and facilitated afternoon briefings.

  6. Developed a training program for peers and newly appointed leadership, providing instruction on essential reservation functions and responsibilities.

Human Resource & Training Coordinator

ITC Gardenia, Bengaluru, July 2018 - July 2020

  1. Led talent acquisition, onboarding and comprehensive orientation processes for over 600 full-time employees.

  2. Led the team in the absence of the Head of Department for nine months, consistently delivering results while maintaining operational standards.

Personal Trainer & Group Fitness Instructor

Jean Robert's Gym, January 2023 - Present

  1. Coached over 50 clients to take control of their fitness through strength training & helped them stay active, strong & confident.

  2. Fabricated a close-knit community of locals and assisted their fitness journeys through group circuit-training classes.

Coaching Reviews

  • "I have been working with JoyRaj for 11 months now. If it wasn't for him my shoulder rehab would’ve taken much longer. I had shoulder replacement two years ago and JoyRaj has been instrumental in helping me regain my strength. He’s considerate, honest and the best trainer I’ve ever had."

    Cynthia. W (Cynwark Corporation)

  • “Joy and I started working together a year ago when he trained me one-on-one through personal training. I was looking for a new approach to my weight training routine and working with him was such a positive and informative experience! My overall strength and attitude around weight training have both improved significantly since working with him.”

    Caitlin. L (City of Aspen)

Education & Certifications

Colorado Real Estate Brokers License

Colorado Mountain College, Expected completion - November 2024. Colorado Real Estate License, January - 2025

Bachelor of Hotel Management

MS Ramaiah University of Applied Sciences, August 2014 - June 2018

Certified Personal Trainer

International Sports Sciences Association, November 2023

Awards & Recognitions

Employee of the Year

ITC Gardenia, April 2019

Employee of the Quarter

ITC Gardenia, January 2019 & October 2019

Environmental Campaigns

Environmental Awareness Campaign

Initiated and led “Environmental Awareness Campaign” in collaboration with Greenpeace, while working with ITC Hotels.

“Swachh” Bharat Campaign

Implemented “Swachh Bharat” campaign at ITC Gardenia to promote & execute the ban of single-use plastics within the hotel premises.

Technical & Software Skills

Microsoft Office & Outlook

Google Workspace

Proprietary PMS Softwares

Canva & Squarespace

Interpersonal Skills

Excellent Written & Verbal Communication

Creative & Analytical Mindset

Team Player